At Gift Roses Bd, customer satisfaction is our highest priority. Every flower bouquet, gift hamper, cake, chocolate, and customized surprise is prepared with great care to ensure the best gifting experience.

Because many of our products are fresh, customized, and time-sensitive, our Refund & Return Policy has specific terms designed to protect both our customers and our service quality.

Please read this policy carefully before placing an order.

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1. General Refund & Return Policy

Gift Roses Bd specializes in:

* 🌹 Fresh Flower Bouquets
* 🎁 Luxury Gift Hampers
* 🎂 Cakes
* 🍫 Premium Chocolates
* 🎈 Balloon Decorations
* 💝 Customized & Personalized Gifts

Since many of these items are perishable or made specifically for your order, returns or refunds are generally not available once an order has been prepared and successfully delivered, except in the situations outlined below.

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2. Eligible Cases for Refund or Replacement

You may qualify for a refund, replacement, or store credit if:

* You received a product that is different from what you ordered.
* The product arrived damaged, spoiled, or defective.
* Your order could not be delivered due to an error on the part of Gift Roses Bd.
* The delivered product significantly differs from the product description or confirmed order.

📌 Important

To process your request, you must:

* Report the issue within 6 hours of delivery.
* Provide your order number.
* Submit clear photos or videos showing the issue.

Our support team will review your request before making a final decision.

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3. Non-Refundable & Non-Returnable Items

Refunds or returns are not applicable in the following situations:

* Fresh flowers, cakes, chocolates, fruits, food items, or other perishable products once successfully delivered (unless damaged or incorrect).
* Customized or personalized gifts, including products with names, messages, logos, photos, or special designs.
* Orders with incorrect delivery information provided by the customer.
* Failed deliveries caused by recipient unavailability, incorrect address, or unreachable phone number.
* Delivery delays caused by traffic, weather, political unrest, strikes, public holidays, or other force majeure events.
* Change of mind after order confirmation.
* Orders delivered according to the customer’s confirmed instructions.

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4. Order Cancellation Policy

We understand that plans may change.

* Orders may be cancelled only before preparation begins.
* Same-day delivery orders cannot be cancelled once processing has started.
* Customized, personalized, or special-order products cannot usually be cancelled after confirmation.
* Approved cancellations will be refunded according to our refund process.

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5. Refund Method & Processing Time

If a refund is approved:

* Refunds will be issued through the original payment method whenever possible (bKash, Nagad, Rocket, Bank Transfer, or Debit/Credit Card).
* Refunds are generally processed within 7–10 business days after approval.
* Payment gateway or transaction fees (if applicable) are non-refundable.

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6. Same-Day & Special Occasion Orders

Due to high order volumes during special occasions, additional conditions apply.

This includes:

* Valentine’s Day
* Mother’s Day
* Father’s Day
* Eid-ul-Fitr
* Eid-ul-Adha
* Pohela Boishakh
* New Year
* Friendship Day
* Wedding Season
* Other national or public holidays

Please note:

* Orders are non-refundable once confirmed and processing has begun.
* Cancellations may not be possible after preparation starts.
* Minor substitutions in flowers, packaging, wrapping materials, or decorative accessories may be made due to seasonal or supplier availability while maintaining the overall value and presentation.

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7. International (NRB) Orders

Customers living outside Bangladesh are welcome to place orders for delivery within Bangladesh.

For international orders:

* The same Refund & Return Policy applies as for local orders.
* International payment processing or bank charges are non-refundable.
* Delays caused by recipient availability or local conditions are not eligible for refunds.

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8. How to Request a Refund or Replacement

If you believe your order qualifies for a refund or replacement, please contact our Customer Support Team with the following information:

* Order Number
* Full Name
* Contact Number
* Clear Photos or Videos
* Brief Description of the Issue

Our team will carefully review your request and respond within 24–48 business hours.

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9. Policy Updates

Gift Roses Bd reserves the right to modify or update this Refund & Return Policy at any time without prior notice.

The latest version of this policy will always be available on this page.

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Contact Gift Roses Bd

If you have any questions regarding refunds, replacements, or returns, please contact us:

Gift Roses Bd

📞 Call / WhatsApp: +880 1889173025

🌐 Website: www.giftrosesbd.com

📧 Email: giftrosesbd.com

📍 Serving: Dhaka & All Over Bangladesh

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🌹 Our Promise

At Gift Roses Bd, every gift is prepared with care, packed with love, and delivered with professionalism. While the nature of fresh flowers and customized gifts limits refunds, we are committed to resolving every genuine concern fairly, promptly, and transparently.

Your trust is our greatest asset, and we continuously strive to provide a premium gifting experience for every customer.

Gift Roses Bd — Delivering Love, Trust & Unforgettable Moments Across Bangladesh. 🌹🎁✨