At Gift Roses Bd, we are dedicated to providing premium gifting solutions with exceptional quality, reliable service, and customer satisfaction. Whether you’re ordering flowers, luxury gift hampers, customized surprise boxes, cakes, chocolates, or corporate gifts, our goal is to make every occasion memorable.

This Service Policy explains how our services operate, what you can expect from us, and the responsibilities of both Gift Roses Bd and our valued customers.

⸻

1. Our Services

Gift Roses Bd offers a wide range of premium gifting services across Bangladesh, including:

* 🌹 Fresh Flower Bouquets
* 🎁 Luxury Gift Hampers
* 🎂 Cakes & Flower Combos
* 🍫 Premium Chocolates & Gift Boxes
* 🎈 Balloon Decorations & Surprise Setups
* 💍 Proposal & Anniversary Packages
* 🎉 Birthday Surprise Arrangements
* 🏢 Corporate Gift Solutions
* ✨ Personalized & Customized Gifts
* 🚚 Same-Day, Scheduled & Midnight Delivery
* 🌍 International (NRB) Gift Ordering for Delivery in Bangladesh

All services are subject to product availability, delivery location, and scheduling.

⸻

2. Order Processing

To ensure smooth service:

* Orders are processed only after payment confirmation.
* Customized or personalized gifts require additional preparation time.
* Same-day delivery orders must be placed before the daily cut-off time.
* Once preparation or customization has begun, orders generally cannot be modified or cancelled.
* Gift Roses Bd reserves the right to refuse or cancel any order due to pricing errors, incorrect information, suspected fraudulent activity, product unavailability, or unforeseen circumstances.

⸻

3. Delivery Service

We aim to provide a safe and timely delivery experience.

Our delivery services include:

* 🚚 Same-Day Delivery
* 📅 Scheduled Delivery
* 🌙 Midnight Surprise Delivery (Selected Areas)
* 🇧🇩 Nationwide Delivery

Please note:

* Delivery times are estimated and may vary depending on traffic, weather, public holidays, or local conditions.
* Successful delivery requires a complete address and an active contact number.
* If the recipient is unavailable, our team will attempt to contact the sender for further instructions.
* Additional delivery attempts or rescheduling may involve extra charges.

Gift Roses Bd is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

⸻

4. Product Quality & Presentation

Quality is our top priority.

We ensure:

* Freshly arranged flowers
* Premium cakes from trusted bakery partners
* Carefully selected chocolates and gift items
* Elegant packaging and presentation
* Safe handling throughout the delivery process

Please note:

* Product photos on our website are for reference only.
* Minor variations in flower types, wrapping paper, ribbons, colors, balloons, cakes, chocolates, or decorative accessories may occur due to seasonal or supplier availability.
* Where necessary, unavailable items may be replaced with products of equal or higher value while maintaining the overall design and quality.

Such variations shall not be considered a service failure.

⸻

5. Customer Responsibilities

Customers are responsible for:

* Providing accurate billing and delivery information.
* Entering the correct recipient name and contact number.
* Reviewing order details before payment.
* Providing complete customization instructions (if applicable).
* Ensuring the recipient is available during the selected delivery period.

Gift Roses Bd shall not be responsible for service issues caused by inaccurate or incomplete customer information.

⸻

6. Customized & Personalized Orders

Gift Roses Bd specializes in customized gifting.

These may include:

* Personalized Message Cards
* Name Balloons
* Customized Gift Boxes
* Special Flower Arrangements
* Surprise Decorations
* Corporate Branding

As these products are specially prepared, they cannot usually be cancelled or refunded once production has started.

⸻

7. Special Occasion Services

During high-demand occasions such as:

* Valentine’s Day
* Mother’s Day
* Father’s Day
* Eid-ul-Fitr
* Eid-ul-Adha
* Pohela Boishakh
* New Year
* Friendship Day
* Wedding Season
* Public Holidays

Please note:

* Exact delivery time slots cannot always be guaranteed.
* Delivery may experience minor delays due to high order volumes.
* Certain flowers or gift items may be substituted with similar premium alternatives if unavailable.

Orders during these periods are processed on a best-effort basis.

⸻

8. International (NRB) Orders

Gift Roses Bd proudly serves customers living abroad who wish to send gifts to Bangladesh.

For international customers:

* Orders can be placed from anywhere in the world.
* Deliveries are made within Bangladesh only.
* International payment processing fees (if applicable) are non-refundable.
* Delivery depends on recipient availability and local conditions.

⸻

9. Service Limitations

Gift Roses Bd shall not be held responsible for:

* Delays caused by natural disasters, floods, political unrest, strikes, road closures, or other force majeure events.
* Delays resulting from inaccurate delivery information.
* Recipient refusal to accept the delivery.
* Emotional dissatisfaction after successful delivery when the delivered product matches the confirmed order.
* Circumstances beyond our reasonable control.

⸻

10. Customer Satisfaction

Customer satisfaction is at the heart of everything we do.

If you experience any issues with our service, please contact our customer support team promptly. We will review your concern and work towards a fair and reasonable resolution.

⸻

11. Policy Updates

Gift Roses Bd reserves the right to modify or update this Service Policy at any time without prior notice.

The latest version will always be available on this page.

⸻

Contact Gift Roses Bd

For any service-related inquiries, bulk orders, corporate gifting, or customer support, please contact us:

Gift Roses Bd

📞 Call / WhatsApp: +8801889173025

🌐 Website: www.giftrosesbd.com

📧 Email: giftrosesbd.com

📍 Serving: Dhaka & All Over Bangladesh

⸻

🌹 Our Service Commitment

At Gift Roses Bd, every gift is prepared with care, delivered with professionalism, and designed to create unforgettable memories. We are committed to providing a seamless, secure, and premium gifting experience for every customer—whether you’re ordering from Bangladesh or anywhere else in the world.

Gift Roses Bd — Where Every Gift is Delivered with Love, Care & Excellence. 🌹🎁✨